wso55 Privacy Policy

wso55 is committed to protecting the privacy and security of every member who uses our online gaming platform. We recognise that the personal data you share with us — whether during registration, during gameplay, or in your interactions with our support team — is sensitive and deserves the highest standard of care.

This Policy applies to all personal data processed by wso55 in connection with the operation of the wso55 platform, including our website at wso55.one, any mobile-optimised interface, customer support channels, and payment processing services. It covers members located across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, Semarang, Makassar, Palembang, and all other regions of the country.

We operate in accordance with internationally recognised data protection principles: lawfulness, fairness, and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability. These principles guide every aspect of how wso55 handles your personal information.

wso55 collects the following categories of personal data in the course of providing our services:

We do not collect or store payment card numbers (Visa, Mastercard) in full. Any card-based payment processing is handled by certified third-party payment processors who operate under their own PCI-DSS compliant data security standards.

wso55 collects personal data through the following means:

3.1 Direct Collection

You provide data directly to wso55 when you: create an account; complete identity verification; make a deposit or withdrawal; contact customer support via live chat or email; opt in to promotional communications; or participate in surveys, tournaments, or promotions.

3.2 Automated Collection

Technical data is collected automatically when you access the wso55 platform through server logs, session tracking technologies, and browser-based analytics tools. This includes your IP address, device identifiers, and behavioural data about how you navigate and use the platform. This data is used primarily for fraud prevention, security monitoring, and platform performance optimisation.

3.3 Third-Party Sources

In certain circumstances, wso55 may receive data about you from third parties, including: identity verification service providers used during the KYC process; payment processors that confirm the status of your transactions; fraud detection services that flag unusual account activity patterns; and publicly available sources used to verify the accuracy of information you have provided during registration.

wso55 uses personal data only for the purposes for which it was collected, or for closely related purposes that you would reasonably expect. Specifically, we use your data to:

• Provide our services: Create and manage your account, process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, GoPay and other methods, facilitate gameplay, and apply bonuses and promotions to your account.
• Verify your identity: Confirm that you meet the 21-years-or-older eligibility requirement, verify that you are the legitimate owner of the payment methods linked to your account, and comply with Know Your Customer (KYC) obligations.
• Ensure security and prevent fraud: Monitor account activity for signs of unauthorised access, detect and prevent money laundering, collusion, or any other fraudulent or prohibited activity, and protect the integrity of the wso55 platform for all members.
• Communicate with you: Send transactional notifications (deposit confirmations, withdrawal updates, security alerts), respond to your customer support enquiries, and — where you have opted in — send you promotional offers, bonus notifications, and platform updates via SMS or email.
• Improve our platform: Analyse aggregated, anonymised gaming and behavioural data to understand how members use the platform and to identify improvements to the user experience, game offering, and payment processes.
• Comply with legal obligations: Retain records as required by applicable financial, anti-money laundering, and data protection regulations, and respond to lawful requests from regulatory or law enforcement authorities.
• Responsible gaming: Monitor account activity to identify potential signs of problem gambling behaviour, apply any self-imposed limits or exclusions you have set, and deliver responsible gaming communications when appropriate.

wso55 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the gaming services you have contracted with us to receive.
• Legal obligation: Processing required to comply with anti-money laundering regulations, age verification requirements, identity verification mandates, and other applicable legal obligations under which wso55 operates.
• Legitimate interests: Processing necessary for fraud prevention, platform security, abuse detection, and internal analytics — provided these interests are not overridden by your own data protection rights and freedoms.
• Consent: Processing based on your freely given, informed, and unambiguous consent — specifically, the sending of direct marketing communications via SMS or email. You may withdraw this consent at any time without affecting the lawfulness of any processing that took place before withdrawal.

wso55 does not sell or rent your personal data to third parties. We may share your data in the following limited circumstances:

6.1 Service Providers

We work with carefully selected third-party service providers who assist us in operating the wso55 platform. These include payment processors (for BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja integrations), identity verification providers, fraud detection services, cloud hosting providers, and customer support platform operators. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to wso55 and require them to maintain appropriate security standards.

6.2 Game Providers

To facilitate gameplay, wso55 shares limited session data with licensed game providers such as Evolution Gaming, Pragmatic Play, Microgaming, and PG Soft. This data is restricted to what is technically necessary to initialise and manage game sessions and does not include your full identity or financial records.

6.3 Legal and Regulatory Disclosure

wso55 may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies when required to do so by applicable law, court order, or lawful regulatory request. We will, where legally permissible, notify you of such a request before complying.

6.4 Business Transfers

In the event that wso55 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, member data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the privacy terms applicable to your data as a result.

wso55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of your wso55 account plus a minimum period of five (5) years after account closure, to comply with financial record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with anti-money laundering obligations.
• KYC and verification documents: Identity documents submitted as part of the KYC process are retained for five (5) years from the date of submission or from account closure, whichever is later.
• Customer support communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the interaction.
• Technical and session data: Log data and session records are retained for up to twelve (12) months, after which they are anonymised or deleted.
• Marketing consent records: Records of your marketing consent preferences are retained for the duration of your account and for three (3) years after account closure.

When personal data is no longer required and there is no legal basis for continued retention, wso55 securely deletes or anonymises the data in accordance with our internal data disposal procedures.

wso55 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. The types of cookies used by wso55 include:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional cookies: Remember your preferences (such as language settings and display options) to personalise your experience on return visits. You may disable these but doing so will reset your preferences on each visit.
• Analytics cookies: Collect anonymised data about how members navigate and use the platform — which pages are visited most frequently, where members spend the most time, and where they encounter difficulties. This data is used solely to improve the wso55 platform and is never used to identify individual members.
• Security cookies: Assist in detecting and preventing fraudulent activity, identifying suspicious login patterns, and enforcing account security measures.

wso55 implements a multi-layered security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest in our database systems, including identity documents and financial records.
• Access controls that restrict internal access to member data to authorised personnel only, based on documented role-based permissions and the principle of least privilege.
• Continuous 24/7 security monitoring with automated anomaly detection for unusual account access patterns, login attempts, or transaction behaviour.
• Regular third-party security audits and penetration testing of our platform infrastructure.
• Staff training on data protection obligations and information security best practices.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, wso55 will notify affected members and relevant authorities in accordance with applicable legal requirements and without undue delay.

As a member of the wso55 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by email at [email protected]. We will respond to all verified requests within 30 days.

The wso55 platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under the minimum age requirement, we will delete that data immediately, close the associated account, and take appropriate steps to ensure such registration cannot recur.

If you are a parent or guardian and believe that your child has registered an account on wso55, please contact our support team immediately at [email protected]. We will investigate and take prompt action.

The wso55 platform may reference or integrate with third-party services — most notably licensed game providers and payment processors. While we select these partners carefully and bind them to data processing standards, wso55 is not responsible for the privacy practices of third-party services once you navigate away from our own platform.

Each game provider (such as Evolution Gaming, Pragmatic Play, or PG Soft) and each payment processor (such as the underlying banking networks supporting BCA, BRI, or OVO) operates under its own privacy policy. We encourage you to review the relevant privacy policies of any third-party service you interact with in connection with your use of wso55.

wso55 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes — those that significantly affect how your personal data is processed or the rights available to you — we will notify you via SMS to your registered mobile number or via an in-platform notification upon your next login, no less than 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy reflects when the most recent revision was made. We encourage you to review this page periodically. Your continued use of the wso55 platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with any change, you may close your account and request deletion of your data in accordance with Section 10.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wso55 handles your personal data, please contact us through one of the following channels. All contact details are provided as plain text — no clickable links are included below.

• Live Chat: Available 24/7 directly on the wso55 platform. Live chat is the fastest channel for urgent data or account security concerns.
• Email: [email protected] — for written data rights requests, privacy complaints, or non-urgent policy enquiries. We aim to respond within 24–48 hours during business hours (08:00 – 24:00 WIB, UTC+7).
• Response Timeframe: wso55 commits to acknowledging all privacy-related requests within 5 business days and providing a full response within 30 calendar days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.